SHIPPING & DELIVERY

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Default Shipping Method: All orders are shipped FedEx Ground (referred to as "Carrier" from here forward), unless otherwise requested. For Overnight, 2-Day Air, and all other air freight orders, they must be received and verified by the winery before 9:00am PST to guarantee same day fulfillment and shipping. Air freight orders that are received after 9:30am PST are not guaranteed for air delivery and shipping charges will not be refunded should order not arrive at destination within the air freight marked period. Please contact the winery for more details.

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To ensure temperature variances do not impact wine quality, orders will only ship Monday through Wednesday for ground and 2nd day, or Monday through Thursday for overnight shipments.

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Extreme Temperatures: Your shipment may be delayed from its original ship date in order to protect your wines from extreme temperature damage. To avoid extreme hot and cold temperatures, some shipments may require 2-Day Air freight in order to protect the quality of the wine. Please contact the winery for more details.

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Acceptance of Delivery:  All shipments require a signature to verify proof of age (over 21 years old). We regret we cannot deliver to P.O. boxes.

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REFUNDS & RETURNS

Quality Guarantee: If your wine is flawed or damaged (by means other than Carrier), you may return the product for exchange or refund (except where prohibited by law). Narratif Wines will refund the value of the item and any taxes you were charged. Shipping charges are non-refundable. Damages caused by Carrier are not the responsibility of Narratif Wines. Purchaser must submit claims for shipping charge reimbursement directly to the Carrier.

Return Authorization: To return wine(s), repackage the item(s) in its original packaging as received. Returns must be sent back prepaid. If wine(s) is replaced, Narratif Wines will pay Carrier shipping costs for replacement item(s) unless other shipping arrangements have been made, and at the cost of the purchaser.

Please contact the winery for Return Authorization. All shipments must be approved prior to return shipping and may be refused if no return authorization has been given. Please ship returns to:

Narratif Wines, 2880 Lee Rd, Ste A, Prosser, WA 99350

Returned Shipments for Invalid Address: If a shipment is returned to Narratif Wines due to delivery failure for an invalid address, Narratif Wines will contact you. If we do not receive a response before final delivery attempt, Narratif Wines will refund the value of the wine and the taxes originally charged. Shipping charges are non-refundable.

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Credit Card Refund Policy: Narratif Wines processes refunds to the credit card used at time of purchase. Returns are credited upon receiving the returned shipment. Once a refund has been approved and processed, an email confirmation will be sent to you. Refunds should post to your credit card within 5 business days (but depending on when your credit card company processes the refund, it may take 1-2 billing cycles to appear on the paper statement you receive in the mail).

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PRIVACY

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Customer Information: Information is collected at the time of online retail registration in order to complete transactions related to its use. Customer lists are not sold or distributed to third parties.

Website Log Files: Like most websites, log files are generated that show the IP Address of the visitor, date, time, and pages visited. Aggregate reports for website visitors are generated that do not contain personally identifiable information. Advertising reports are generated that show the IP addresses of visitors who clicked on ads (if any). This information may be sent to the advertiser to confirm the advertising fee charged. The advertiser already has this information as a result of the user clicking the ad. No additional information about the visitor is supplied to the advertiser. The log files are eventually deleted.

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Cookies: A cookie is data stored on the end-user's hard drive with information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible only to Narratif Wines, and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, which allows us to maintain shopping cart and state selections from one page request to the next, and maintain session information from one visit to the next. By setting a cookie on our site, the user would not have to log in more than once, thereby saving time while visiting our site. If a user rejects the cookie, they may still browse our site, however, the user will be unable to log in or make a purchase. Cookies are tied to personal information but the information collected through cookies is never shared with third parties.

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Some of our business partners (e.g., advertisers, tracking utility services) use cookies on our site. We have no access to or control over these cookies.

Third-party Downloads: This website does not allow third-party downloads or for third-parties to place 'cookies.'

Mailing Lists: This website does maintain a mailing list. Your name, e-mail, and other information is never used to send spam or other forms of opt-in or opt-out mailings. We use our mailing list to send you important information regarding your order or to update you on events at Narratif Wines.

User Registration: To sign up for Narratif Wines mailing list, wine clubs or to order from our site you will go through a registration process. This information is collected for the sole purpose of displaying content on your browser. None of this information is ever sold or distributed to third-parties. This information is only used for billing and contact purposes by Narratif Wines.

For more information regarding online privacy, please visit Consumer.Net.

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